Support Services

Our managed services keep your technology and your business running smoothly

When mission–critical systems go wrong it’s essential to have access to speedy, expert support. Other failures may not be so urgent. Because your IT infrastructure is as individual as your business, the level of support you need will also vary.

Futurtech Consulting and our service partners work with you to tailor a support contract to suit your specific requirements – according to the Service Level Agreement (SLA) you want and the products and applications you wish to cover.

Whether you have in–house expertise and need only ad–hoc on–site visits or depend upon dedicated on–site technicians, Futurtech Consulting can help.

We work with closely with key partners in the area of support and managed services and have access to teams of highly–motivated and dedicated IT support professionals who have in–depth knowledge of a wide range of infrastructures, mail systems and applications. All of our support solutions are managed and delivered via UK based secure network operation centres.

Benefits

• Our services reduce your costs as they are tailored to just the level of support or maintenance you require
• Our team quickly becomes part of your team. We can quickly adapt to new processes and environments so that we can be your single source of support
• We minimise your risk in that we provide a single point of contact for support services reducing the challenge and complexity of managing multiple suppliers. With our Support and Maintenance services you have access to an expert team that complements your internal resources

Summary of Services

• Installation and hardware maintenance / support
• Connectivity management - moves and changes
• Fully managed NOC and onsite support services
• Network and asset audit services
• Training services
• 24x7 support and maintenance services
• National Coverage
• Contract Service Level Agreements

Training Services

Too often in business, there is insufficient attention spent on training when large amounts of a company's resources are being spent on technology. It is often the case that in an effort to develop IT facilities within companies, training needs are a secondary consideration. Often, a 'one course' fits all policy is adopted for speed and convenience. This can be a fundamental error. Judging training needs correctly can provide economy, efficiency and an improved return on your IT investment.

The ONLY effective way to get the maximum benefit from your IT investment is to ensure that your staff fully understands the capability of newly installed equipment and application software to its full potential.

Together with our training partners, Futurtech Consulting can provide training packages on a wide range of software and systems applications. Alternatively we can develop and carry out training courses specifically tailored to your individual needs.