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Maintaining the competitive edge
At Futurtech we understand the growing complexities of network
management and the constant changes in business and IT. With
this in mind we ensure our customers maintain a competitive
edge by:
- Understanding the issues facing businesses
- Manage change
- Proactively develop IT networking services and solutions
and above all, minimising risk.
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As a result we aim to add real
value to our customers, working in partnership with them to
keep their networks operating securely and continuously at
optimum performance levels.
The Holistic approach
Since IT and the network are critically important for business
success, our philosophy is that organisations need to adopt
a holistic and planned approach to managing the network through
its lifecycle. This considers the wider environment, the changing
security risks and business priorities. It involves developing
networking policies that ensure the networking environment
can intelligently enable and prioritise mission-critical business
applications whilst at the same time protecting information
flow the result is a network that intelligently serves and
enables the business requirement.
Ready For e-business
Organisations serious about embracing e-business and the opportunities
the Internet presents, recognise the importance of the network.
As an increasing amount of business activity is conducted
electronically with customers, partners and employees, organisations
are urgently reassessing whether current infrastructures are
sufficiently responsive, robust, secure and flexible to meet
the fast pace demanded.
Enabling e-business
To meet the challenges
of e-business, organisations need a network that can intelligently
prioritise, manage and optimise information.
Historically IT systems, networks and applications have been
designed and implemented separately with little reference
to each other's requirements and limitations. Today with new
e-business models and open networks to customers and suppliers,
the demands on the network and its applications need to be
carefully planned and managed as a whole and in an integrated
way. Futurtech adhere to a proven methodology with recommended
technologies, which integrated your business systems, thus
providing for an e-business enabled platform. A key feature
of this is Policy Based Networking, where rules are developed
to manage the interrelationship of network services, its users,
applications and devices. The rules are firmly founded on
business policy, sensitive to market dynamics and are designed
so that the network empowers the business to deliver its strategy.
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Strategic planning
Strategically planning the network is vital in a changing
environment where business models and relationships are quickly
evolving.
Futurtech’s consultants develop strategic networking
plans with change and flexibility in mind as well as security
and performance. We'll audit your network(s), assess your
business and technical needs and develop a strategic plan
for the construction and integration of the right networks
for your business.
Our networking blueprint addresses your:
- Current and future business strategy
- Customer value chain and organisation structure
- Business priorities for communication, information and
the other deliverables of the network (such as video)
to produce a Policy Based Networking solution
- Technological and management options for your network
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Strategic Thinking
Strategic network planning is an ongoing process and requires
keeping up-to-date with the latest technologies and ever-increasing
strategic choices in IT. Futurtech consultants provide advice
and information to customers on the key networking issues
through open seminars, customised workshops, briefings and
"round-table" discussions. Topics include Security,
Voice-Data Convergence and IP telephony, Managed Services
and Storage Area Networking.
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Designing
A high quality, customised and thorough design is crucial
for building a secure, future-proof network, which will offer
optimum performance for your business.
Futurtech Consulting is vendor-independent and is committed
to designing and building network solutions for customers,
which use the best and most appropriate technology. We constantly
monitor the market for the latest developments.
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Best Practice
We also ensure our consultants and engineers use best practice
methods and that they hold the highest accreditation with
the leading suppliers this ensures:
- Complete technical qualification
of your requirements
- Analysis
of the most appropriate products for the defined requirements
- Technical verification
of the suppliers' products
- Technical documentation
to support the proposed solution
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Implementing
With Futurtech you can be confident that work on your network
will be managed carefully with minimum disruption to your
business. We have an unrivalled record of ensuring projects
are managed smoothly, seamlessly and error-free and that business
continuity is maintained. Futurtech are committed to delivering
projects on time, within budget and to specified levels of
quality.
We accomplish high levels of achievement through our:
- Proven project management
methodology and highly competent project managers
- State-of-the-art Pre-Build
Testing facility which ensures that all network
equipment operates exactly to specification and integrates
successfully with legacy and other equipment.
- Highly qualified engineers
accredited by leading equipment manufacturers, who install,
commission and fine-tune equipment and software on-site
to prove connectivity and resilience of the solution.
- Rigorous testing and hand-over
procedure, which ensures your network, is operating
effectively to specification and that suitable support
and maintenance is in place for its continued success.
- CAD Documentation Service
for ease of maintaining a central and up-to-date record
of the status of the network, its topology, kit list,
configuration and warranties etc.
- Customised support and
maintenance services post-commissioning of the network
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Getting the right resource
Futurtech Consulting can help resource and train the right
people to manage all of your networks. Whether you decide
to use your own staff or you consider outsourcing certain
elements, we can also help develop a solution that meets your
needs.
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Managing and optimising
Futurtech reviews customers' network operations, developing
and implementing tailor-made solutions, which address their
changing needs and complement their resources and skills-base.
Our customers enjoy a range of flexible customised solutions
encompassing:
- Global Maintenance and
Support
- Monitoring and Management
Services
In all cases we ensure Service Quality Levels are achieved,
monitored and reported.
Where customers have several service providers or are looking
for a global solution, Futurtech Consulting together with
our partners can produce a fully managed end-to-end solution.
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Global maintenance and support
We ensure that each of our customers has a specific maintenance
and support package. Our dedicated customer services teams
and Network Support Centre provide support ranging from hardware
maintenance plans including 24 hour technical telephone support
from the Helpdesk, to a dedicated on-site engineer or Service
Delivery Manager. Whatever you choose, you'll have access
to the best expertise and support in the industry. Our core
services include:
- Warranty Management and Parts Support where our 24x7
Helpdesk will identify the warranty status of parts and
organise, if necessary, the installation of replacements.
- Fault Resolution & Engineering Support where our
extensive engineering expertise is on-hand globally, around-the-clock,
to fix faults at the necessary speed for your mission-critical
activities. Our network support staff, online or on-site,
keep customers informed at every stage through to resolution.
- Configuration Management, which means changes, are made
promptly by our support field engineers and are tracked
and logged centrally by our 24-hour Helpdesk.
- Software Support keeps you up-to-date on new software
releases and provides patches/updates to remedy bugs in
manufacturers' software.
- CAD Documentation Services helps you maintain a central
and up-to-date record of the status of the network, its
topology, kit list, configuration and warranties.
Monitoring and Management
Network management is becoming increasingly complex for organisations,
driving the need for more experts and specialists. This, together
with globalisation and changes in business and IT, along with
rising IT skills shortages, all present enormous challenges
when it comes to planning and managing networks.
Futurtech Consulting can help you address these challenges
with a customised managed service. This enhances your in-house
expertise and resources, offering flexibility and improved
Performance, Security, and Cost Management.
- Performance
The pressure for the network to perform is constant and
the demands on it continue to change. Futurtech has expertise
in monitoring and proactively managing the performance of
customers' networks by using proven fault detection and
predictive methodologies, software tools and devices. Futurtech
consultants establish the critical performance criteria
of the network and set up a performance management system
and business continuity plan. These ensure that when faults
arise, the network continues to operate and faults are fixed
quickly and analysed for root cause.
- Security
Futurtech is committed to protecting your network at a time
when security is a major concern in network management.
We provide the most effective and advanced security solutions
by partnering with the best of breed security suppliers,
monitoring the market for new products and maintaining our
vendor-independence. We are accredited to the highest level
with security experts.
Futurtech’s security services range from the installation
and commissioning of firewalls to a fully comprehensive security
solution, including managed security services such as Managed
Firewall and Intrusion Detection Services. These services
provide a round-the-clock "virtual" security guard,
which alerts and informs customers immediately of the time,
place and method of intrusion and logs it for future evidence.
With Futurtech Security Services, customers are assured of
the optimum solution for their networks.
- Cost Management
The costs associated with operating and maintaining networks
is on the increase - for example, as organisations make
more use of the Internet, cost of bandwidth becomes an issue.
Also, different parts of the organisation may have greater
demands on the network and the Internet. Futurtech can work
with you to track and manage costs so that you have a cost-effective
operation.
- Flexibility
Every organisation in every industry has different networking
needs. So at Futurtech we are flexible in addressing your
requirements with the understanding that flexibility is
needed to help you succeed in a dynamic market place.
We design networks with change and flexibility in mind.
They must be flexible in infrastructure, resilience, financing,
technology, quality of service, accessibility, availability
and security. Our approach in customising our services
ensures that your network supports and enables your business
optimally at all times.
Optimising
Futurtech can advise and implement suitable network optimisation
initiatives, whether a customer has experienced or anticipates
a change in the network's business requirements or is identifying
areas for improvement.
Futurtech consultants and project managers will scope the
requirements and use their expertise to recommend and implement
practical, effective solutions which can be integrated into
the organisation with minimum disruption to business. Ongoing
post-implementation support is also provided to ensure network
optimisation objectives are achieved.
Examples of optimisation projects include:
- Optimisation of routing/switching logical configuration
- Bandwidth management improvements - for example compression,
filtering etc
- Resilience improvements and physical design enhancements
- Performance optimisation - for example, latency, application
response time etc
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